We recently upgraded to NS 7.5 and it wants to push a sub agent update for pcAnywhere. We've found that the actual software version of anywhere doesn't change from 12.5.4.8211. Only the Plugin dll changes from 12.6.8209 to 12.6.8556
New
Programs and Features version 12.5.4.8211
Plugin 12.6.8556
Old
Programs and Features 12.5.4.8211
Plugin 12.6.8209
In any case, some of our installs of pcAnywhere are missing the Host service that actually listens for an incoming connection. As the software version that controls this doesn't change, the plugin upgrade doesn't fix the missing service. I should also mention that we are going from a standard install to a host only install for our clients. Perhaps that is causing an issue.
If I remove pcAnywhere from programs and features, reboot, and then reinstall it using Symantec_pcA_AutoStart_NopcAQuickConnect_Host.exe /qn then the host service gets reinstalled properly. However, NS never pushes client settings and so no user credentials work for logon. I've tried a local admin account, in which case it doesn't problem for credentials again, but it simply exits.
So lets say that 10% of our 16,000 computers need a reinstall. I need a method that doesn't require creating NS filters and waiting a day for it to decide it wants to install, then changing the filter to install PCA again. We do have Altiris DS 6.9 as a tool available to assist. I can make the reinstall happen using DS 6.9, but then need to make NS push settings.