Hi all,
In our recent technical refresh (change of notebook). The Altiris still manage to push down the pcAnywhere plug into the new user's laptop.
But problem is that, we can't remote into these new notebooks.
Previously it only prompt us for UserID and Password, but this time round it prompt us the Domain as well.
After checking, discover that :
Under pcAPluginAgentInstall.log (64 bit of OS)
MSI (s) (70:7C) [13:00:24:150]: Product: Symantec_pcAnywhere_plugin_installer_x64 -- Configuration failed.
MSI (s) (70:7C) [13:00:24:150]: Windows Installer reconfigured the product. Product Name: Symantec_pcAnywhere_plugin_installer_x64. Product Version: 12.6.1.0. Product Language: 1033. Manufacturer: Symantec. Reconfiguration success or error status: 1638.
Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel.
{799D39D5-80F6-4E59-87AA-7AD491401904}
Next,