Able to login to host PC but display is not proceed like display freezes. The host user says cursor moves but unable to see the screen at all on my side.

Sometimes connection soon disconnected.

This happens after changing PCs into Windows 7 which are located remote site, we still have WinXP host PCs in the same location but they are all OK.

JFYI, Win 7 PCs in the same building with me (I mean same building with remote/guest PC, under same default gateway) are also fine. The problem persists only at remote site(in another building) /Windows 7.

Is there any solution on it?

Host PC : Windows 7 Ulitmate 32 bit SP1 (Using brand new PC purchased in May)

Remote PC: Windows 7 Ulitmate 32 bit SP1 (Using brand new PC)

Product : pcAnywhere 12.5 SP4

Thank you in advance.

Best Regards,

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Full Screen Alt + Enter won't work

June 19, 2013, 12:18 am

≫ Next: Troubleshoot Article

≪ Previous: Connection problem on Windows 7 host PC

I need a solution

Hi,

I had a PCAnywhere (V12.1) running perfectly between 2 XP PC's. One PC is replaced with OS WIN7. The XP works as remote and the W7 = host

The XP can't get a full screen with CTRL+ENTER. Anyone an idea?

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Troubleshoot Article

June 21, 2013, 1:50 am

≫ Next: pcanywhere 12.5 sp4

≪ Previous: Full Screen Alt + Enter won't work

I need a solution

Hello,

I am searching the client level troubleshooting of pcanywhere 12.5. Which can helpful in Daily Work.

1371817128

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pcanywhere 12.5 sp4

June 23, 2013, 1:29 am

≫ Next: Installing agent

≪ Previous: Troubleshoot Article

I need a solution

Pcanywhere 12.5 sp4 support for Window 8?

1372264947

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Installing agent

June 24, 2013, 8:51 am

≫ Next: Installation of PcAnywhere SP4 or later via SIM

≪ Previous: pcanywhere 12.5 sp4

I need a solution

Still having issues installing the PCA agent (latest one) on a load of XP machines. It seems to install OK but the plugin isn't being displayed on the Sym Agent and the filters aren't upfdating and i'm unable to connect to them. Is there any log file created I can view, apart from the agent logs as they dont have anything useful in them. If not, any way I can make it create logs that might point to what the problem is!

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Installation of PcAnywhere SP4 or later via SIM

June 25, 2013, 11:29 pm

≫ Next: Connecitivty problem in pcanywhere

≪ Previous: Installing agent

I need a solution

Hi folks, just a quick question: I was able to Download and Install PCAnywhere
12.5.0.618 (=SP2) via Symantec Installation Manager but I'm not able to update to 12.5.5.1086 (=SP4) via Symantec Installation Manager.

Is there any special trick to do that or a separate download ?

Regards Markus

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Connecitivty problem in pcanywhere

June 28, 2013, 11:04 pm

≫ Next: Corporate software..... Mmmm

≪ Previous: Installation of PcAnywhere SP4 or later via SIM

I need a solution

Connecitivty problem in pcanywhere

↧

Corporate software..... Mmmm

July 4, 2013, 7:33 am

≫ Next: Not Able To Add Active Directory User to PCAnywhere Settings

≪ Previous: Connecitivty problem in pcanywhere

I need a solution

You know when the software is bad when the guys on th servicdesk have stopped using PCanywhere and started using WebEX! They have got so fed up reporting problems with this software they just cant be bothered anymore.

The most recent issue to hit us :

http://www.symantec.com/business/support/index?page=content&id=TECH138145&actp=search&viewlocale=en_US&searchid=1372945700298

Any major updates for this software planned ?

↧

Not Able To Add Active Directory User to PCAnywhere Settings

July 9, 2013, 12:09 pm

≫ Next: What would be the procedure of connecting to a machine via PCAnywhere if machine is connected via VPN over Internet

≪ Previous: Corporate software..... Mmmm

I need a solution

Hello,

I was wondering what I am missing. I go into pcAnywhere Settings - Windows, Authentication and choose Active Directory. The problem I am running into is there are no options for domain, users, groups or anything. I found this article which does explain the issue we are having but none of the options have helped out. However Solution 9 where it talks about creating a new host. When I follow those steps I'm not able to see our AD environment just the local NT Local Machine settings of our SMP server.

http://www.symantec.com/business/support/index?page=content&id=TECH41883&actp=search&viewlocale=en_US&searchid=1304599910986

Is there any other settings I should be looking at. There is currently one AD user listed which is the account we created as the smpadmin. Just can't add any other AD users or admins.

We are using Symantec Management 7.1 with PCAnywhere 12.6

Thanks.

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What would be the procedure of connecting to a machine via PCAnywhere if machine is connected via VPN over Internet

July 19, 2013, 4:47 am

≫ Next: Setting up PCAnywhere for the first time

≪ Previous: Not Able To Add Active Directory User to PCAnywhere Settings

I need a solution

↧

Setting up PCAnywhere for the first time

July 19, 2013, 6:16 am

≫ Next: pcAnyhwere Security settings

≪ Previous: What would be the procedure of connecting to a machine via PCAnywhere if machine is connected via VPN over Internet

I need a solution

I am leaving town and I want to control my home PC from my laptop. I have found out that I have a Dynamic IP on my home router and don't know how to set up this type connection or how to work on the router to open the proper "ports".

If anyone has a step by step guide to how to do this please let me know.

Thank you

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